Favorites allows you to quickly re-order the products you use frequently, by selecting them from this tab, instead of having to navigate to
the different product pages. Usually you will re-order icing sheets, inks and other consumable items.
To add products to Favorites (after signing in), click the heart icon shown next to each product.
Items that you will likely order only once, for example a printer or die set, will not have a heart icon.
You can un-favorite products anytime by clicking the that will appear next to your favorite items listed in this tab.
While we value you as our customer, we understand the more important relationship is between you and your customers.
With so many products to work with, you may run into trouble at some point.
Even though we do our best to put as much information on the website as possible,
sometimes you will still need to talk with us to resolve an issue.
You can contact us by email, phone, or Facebook - use our social buttons found on the lower right side of our website for quick links.
Common Support Topics
Support topics are only available to Icing Images customers.
Frosting should be buttercream, or common store bought ready-to-spread frostings. Wet whipped cream or non-dairy toppings can cause the image to fade. For best results, use a white frosting where the images are to be placed, and spread the frosting as smooth as possible.
Have a plain just-frosted cake ready. If using a previously frosted cake (frozen or refrigerated), allow the frosting to soften at room temperature for 10 minutes.
Remove Icing Image from the bag and set it out in room temperature for at least 10 minutes (drier climates) to 60 minutes (more humid climates). If you need to cut the image from the sheet to fit on the cake, do this as soon as it is removed from the bag.
To remove the image from the backing, pull the backing down over a sharp table edge at the corners, while keeping the icing as straight as possible. If the icing is not lifting off easily, allow it to sit longer to dry out. Do not let the image overdry or it may crack. If the image should tear, the pieces can still be placed on the cake and patted into place.
Position the Icing Image on your cake, lowering the middle of the image down on the cake first. Wrinkles can be removed by gently patting them until they disappear.
You may immediately begin to apply your decorations. You may write on top of the image with frostings or jellies.