Favorites allows you to quickly re-order the products you use frequently, by selecting them from this tab, instead of having to navigate to
the different product pages. Usually you will re-order icing sheets, inks and other consumable items.
To add products to Favorites (after signing in), click the heart icon shown next to each product.
Items that you will likely order only once, for example a printer or die set, will not have a heart icon.
You can un-favorite products anytime by clicking the that will appear next to your favorite items listed in this tab.
While we value you as our customer, we understand the more important relationship is between you and your customers.
With so many products to work with, you may run into trouble at some point.
Even though we do our best to put as much information on the website as possible,
sometimes you will still need to talk with us to resolve an issue.
You can contact us by email or phone - use our social buttons found on the lower right side of our website for quick links.
Common Support Topics
Support topics are only available to Icing Images customers.
Have a plain just-frosted cake ready. Do not apply any decorations before applying the image. Frosting should be butter cream, or common store-bought ready-to-spread frostings. For best results, use a white frosting where the images are to be placed.
Frosting or icing should not be dry or have a skin.
Remove Icing Image from bag and leave out in normal room conditions for about 15 minutes.
Icing Image will peel away easily from backing paper. (If any difficulty, pull backing sheet over the sharp edge of a table, etc., and frosting sheet should come away from backing sheet or place image in the freezer for 15 seconds then peel).
Lay PRINTED FROSTING SHEET on top of your cake by holding ends and applying middle first and then the ends. If any wrinkles, gently pat image to smooth out.
Add border or edging of your choice to your cake.
If you have not added text through the program, you may write on top of the image with frostings or jellies.
Images do not need refrigeration.
If your image will not remove from the backing, use a hair dryer and carefully blow hot air on the backing of the image for approximately one minute. This will dry the image out and allow it to easily peel away.
Various frostings can be used, however, a very wet Whipped Cream or Non-Dairy Topping can cause the image to fade if left in the refrigerator.
If cakes are frozen, it is best to thaw slightly before applying the Icing Image.
You will note that the taste of the Icing Image is non-existent when cut and eaten with the slice of cake.
If printing a round or shaped image, just cut with scissors before peel-off.
DO NOT LEAVE IN DIRECT LIGHT OR SUNLIGHT. When storing, turn face down in a safe place where image will not get damaged.