With the introduction of iPrint and iDesigns in 2011, we gave decorators not
just the supplies, but also the tools to print their photos and designs to meet their creative needs.
For a fun look at our history, please visit our Memory Lane page.
Icing Images works closely with top decorators around the world, many of whom we refer to as our "Design Team", to demonstrate our
products to customers, create training videos, and offer new ideas.
Each year Icing Images attends many of the major cake decoration shows, meeting our customers and working with
our decorator friends. Visit our Decorators page to see their creations using our products!
For ideas and coupons, check out the social
icons on the lower right of our website. Follow us on Facebook for ongoing news about Icing Images products and events, and be sure to visit our Blog.
Our Commitment to You
Icing Images has an amazing knowledgeable staff who are happy to answer your questions by email or telephone.
If you cannot find the answers you need on our website, please give us a call.
We hope to help you create amazing, unique sugar art decorations that will astonish your customers while saving you time and money.
When you create an account you will receive an email with a 5% off coupon on your first order.
We thank you for your visiting our site and exploring the possibilities with Icing Images. Please make sure you post your creations on our Facebook page!
Happy Decorating and Thank You!
Owner of Icing Images, LLC
Template Designer is our latest tool that works with our popular iPrint feature.
With Template Designer you can create your own template layouts, which allows you to place as many pictures on your icing sheets as you like in any format.
This means that you can define layouts for any brand of icing sheet.
Template Designer is a very inexpensive subscription add-on. It runs on our website from our iPrint page - no software to download or install!
For details, see our Template Designer page.
DECOgel is a revolutionary new decorating product.
DECOgel is a gelatin based product that can be poured into almost any form.
Comparable to isomalt's shiny glass-like appearance, DECOgel is much safer as it requires very little heat to use.
DECOgel can be frozen, refrigerated or left at room temperature.
DECOgel can be poured on any edible picture or iDesigns print, then peeled away after setting to create an amazing image or pattern on the gel.
DECOgel works beautifully with just about any mold, from high priced, high detailed molds, to inexpensive chocolate molds. Use clear or white DECOGel to create any color.
Mix colors together to create new colors, or swirl them for amazing effects.
The Spellbinders® Sweet Accents cake designer is the first
food safe, professional grade cutting, embossing and stenciling system developed exclusively for cake decordators and the edible decorating industry.
The Sweet Accents cake designer is completely portable and does not require a computer or electricity.
Simply choose any one of Icing Images® Premium Icing Sheets, and your favorite food safe die or embossing folder.
With a simple twist of a handle you have amazing designs to decorate with! Create frames, flowers, accents, patterns, backgrounds, cake toppers, textures, etc.
These food safe dies work great with Isomalt and even gumpaste.
Favorites allows you to quickly re-order the products you use frequently, by selecting them from this tab, instead of having to navigate to
the different product pages. Usually you will re-order icing sheets, inks and other consumable items.
To add products to Favorites (after signing in), click the heart icon shown next to each product.
Items that you will likely order only once, for example a printer or die set, will not have a heart icon.
You can un-favorite products anytime by clicking the that will appear next to your favorite items listed in this tab.
While we value you as our customer, we understand the more important relationship is between you and your customers.
With so many products to work with, you may run into trouble at some point.
Even though we do our best to put as much information on the website as possible,
sometimes you will still need to talk with us to resolve an issue.
You can contact us by email, phone, or Facebook - use our social buttons found on the lower right side of our website for quick links.
Common Support Topics
Support topics are only available to Icing Images customers.
Icing Images wants you to be completely satisfied with your products. All products are inspected by Icing Images before they are shipped to you.
If you are unsure of what type of system or supplies you need, please contact Icing Images at 1-888-442-4648 or 1-540-869-5511 first and we will gladly take the time to explain
the different systems to you. You may also e-mail us with your questions at firstname.lastname@example.org.
It is important that you understand what products you are ordering so that you are not put in the position of having to return products that were ordered by mistake.
Opened supplies or used printers cannot be returned or refunded since they are considered to be edible products by the FDA.
Defective products will be returned only if you first contact Icing Images at 1-888-442-4648 or 1-540-869-5511 to explain the problem and request an RMA number.
See the section Imaging Systems and Supplies below for more details.
Please inventory your order upon receipt as Icing Images will not be held responsible for missing product claims after 10 business days.
Icing Images cannot refund shipping charges of any kind. The only exception is if Icing Images makes a mistake with your order, in which case the correct items will be
returned and shipped at our cost.
Icing Images is not responsible for postal delays, so plan accordingly and order early.
Imaging Systems and Supplies
Returning Defective Products
Upon receiving your equipment or supplies, if you think a product is defective, you must contact Icing Images at 1-888-442-4648 or 1-540-869-5511 before you return the product.
Icing Images can offer troubleshooting tips that may solve the problem.
If it is determined that a new product is defective, Icing Images will issue you a Return Merchandise Authorization (RMA) number that you must write on your invoice (or a copy of
the invoice if you wish to retain the original invoice). Be sure to place your invoice back inside the box before returning the product.
This RMA number informs Icing Images that your return has been pre-approved.
Scanners can only be exchanged within 30 days if they are found to be defective. After 30 days, please consult the warranty information that comes with your scanner.
If you return a system or supplies without first calling Icing Images to receive an RMA number, Icing Images will not accept the package and it will be returned to you. Please
call us if you have any questions regarding returns at 1-888-442-4648 or 1-540-869-5511, or e-mail email@example.com.
Returning Unneeded Products
Icing Images cannot accept returns on printers, printer cartridges, icing sheets, or refill bottles that have been opened or used, and found to be without defect,
due to the fact that they are considered by the FDA to be edible products. If you open the printer box, which will include the supplies,
do not pull out the printer or open any of the included supplies if you plan to return the system.
You may return any unopened products within 10 days of receiving them, however there will be a 15% restocking fee of the cost of the returned products.
If you want to exchange a product for another of equal or higher value, there will not be a restocking fee, but you will be responsible for return shipping costs.
Exchanges for a lower priced product will incur a 10% restocking fee of the returned product.
After 10 days, Icing Images will only accept returns for defective products (see terms for returning defective products above).
Custom edible pictures that you receive late are not the responsibility of Icing Images. Your product will be shipped within four business days after we receive it (or one business day for Rush delivery).
Holidays or weather may delay mail delivery, so plan ahead and send your photo early.
Poor Quality Pictures
Icing Images will take great care in printing your image. If we have difficulty printing a nice looking image due to being provided with a photo of poor quality,
or a digital printout, or a photo or digital image too small to enlarge clearly,
we will notify you of the problem so you can decide if you want to accept an image that you are aware may be less than good quality.
If upon receiving your image you are not satisfied, please return the image, still on the backing, and you will be refunded the cost of the image.
Shipping costs are not refundable. Please notify Icing Images at 1-888-442-4648 or 1-540-869-5511 within 7 days of receiving your image that you plan to return it with specific
reasons concerning your dissatisfaction.