Shipping Policy

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Policies, Terms & Other Stuff...



Imaging Systems and Supplies - United States and Canada

All delivery times assume a one business day window for processing and sending out your shipment. Delivery days are business days only (excludes weekends and holidays). For example, an order placed in the afternoon with Next Day Air may not be shipped out until the following day, so you will receive the order two days from the date your order is placed.

For orders sent anywhere within the lower 48 States, a shipping calculator will determine your total shipping cost based on your location, the weight of your order, and the delivery option you select. This cost will cover all surcharges, required insurance, and a minimal packaging and handling fee. Shipping Discounts (see sections below) are also applied depending on the items that you purchase or specials that may be in effect. Your calculated shipping cost will be displayed on the Check Out page. For orders that are too heavy to calculate on our website, Icing Images will contact you with the quoted prices for your delivery time requirements.

U.S. locations in the lower 48 States may choose from one of four shipping methods: Ground (cheapest), 3 Day, 2 Day, or Next Day. If Ground delivery is faster than the more expensive options for your location, those options will not be presented for selection. For example, if Ground delivery to your location only takes two days, then the 3 Day and 2 Day options will not be selectable. This saves you money and confusion about delivery times.

For orders sent to Alaska, Hawaii, US Territories, Military APO/FPO, and Canada, Icing Images will determine the best shipping option and contact you with a quote before processing your order.

U.S. Shipping Discounts - Lower 48 States

These discounted costs apply to Ground shipping only. If a more expensive shipping method is selected (faster delivery), the difference in cost between Ground and the faster method is applied, so you still save the same amount of money.

  • Purchase of two or more Imaging Systems: Free Shipping on the entire order (which may include supplies)
  • Purchase of one Imaging System, with $125 or more of supplies or add-ons: Free Shipping on the entire order
  • Purchase of one Imaging System, with less than $125 of supplies or add-ons: $10 shipping cost
  • Supplies only: no discounts (unless you have a discount offer code)

Imaging Systems and Supplies - International Orders

Icing Images will ship your order anywhere in the world. For international orders, Icing Images will determine the fastest and cheapest method available.

Once the cheapest method of shipping has been determined, you will be notified of the shipping cost for your approval before your order is processed. Icing Images will not charge your credit card until you have approved the shipping cost.

Important: Our quoted shipping costs do not include any additional import fees, taxes, or duties that you may incur upon delivery of your products. You are responsible for these extra charges at time of delivery.

If you have any concerns about shipping arrangements, please feel free to contact Icing Images at 1-540-869-5511, or e-mail sales@icingimages.com.

Edible Picture Orders

If you are ordering an edible picture to place on top of your cake or cookies, etc., you have two options for shipping (applies to U.S. orders only):

  • $6.75 - Standard Order processed within 2-3 days, and sent 1-5 business days, depending on your location
  • $31.00 - Rush Order processed immediately, and delivered on the third business day from the date of the order.

Insurance is included in the price for both shipping methods. Up to 3 images will be packaged together at no additional charge.

Your image order, whether Standard or Rush, will be processed within the selected timeframe AFTER we receive your picture (either by mail or on-line order form). If we cannot guarantee your Rush order will arrive on the third business day, due to your location, Icing Images will contact you to discuss options. Always remember to allow plenty of time for your order to be delivered. If time is really critical, see if you can scan your image and use our On-Line Order Form.

Icing Images quotes its delivery times on this website based on the shipping methods and policies supplied by the delivery services used. Although Icing Images will guarantee the timely processing of your order, if the delivery service experiences any delays, we cannot guarantee that you will receive your order by the date requested. Icing Images will not refund your order due to shipping delays (delivery service errors, remote locations, holidays, etc.). The best remedy for this is to order early!

If you paid for a rush order and the delivery service has accepted fault for a late delivery due to their error, any delivery fee difference that is refunded to Icing Images will be passed on to you. Icing Images will not refund the entire $30 for a rush order, as part of this amount is a charge for priority processing (handling) of your order.

Any delay in order that is the fault of Icing Images will result in a full refund.

     
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