Favorites allows you to quickly re-order the products you use frequently, by selecting them from this tab, instead of having to navigate to
the different product pages. Usually you will re-order icing sheets, inks and other consumable items.
To add products to Favorites (after signing in), click the heart icon shown next to each product.
Items that you will likely order only once, for example a printer or die set, will not have a heart icon.
You can un-favorite products anytime by clicking the that will appear next to your favorite items listed in this tab.
While we value you as our customer, we understand the more important relationship is between you and your customers.
With so many products to work with, you may run into trouble at some point.
Even though we do our best to put as much information on the website as possible,
sometimes you will still need to talk with us to resolve an issue.
You can contact us by email, phone, or Facebook - use our social buttons found on the lower right side of our website for quick links.
Common Support Topics
Support topics are only available to Icing Images customers.
Imaging Systems and Supplies - United States (excluding External Territories)
Ground orders require one business day to process. Expedited orders (all shipping options other than Ground) placed before 3:00pm Eastern Standard Time (EST) will go out the same day. Expedited orders placed after 3:00pm EST are sent out the next business day. Delivery days are stated in business days only. For example, an overnight order placed on Friday arrives Monday. Exceptions to this policy are when the office is closed and/or the courier is unable to accept packages due to inclement weather conditions. Our website will always post closures due to inclement weather. Icing Images does not offer weekend deliveries, except in the case where a Residential order is delivered on a Saturday at the discretion of the courier.
For orders sent anywhere within the United States, a shipping calculator will determine your total shipping cost based on your
location, the weight of your order, and the delivery option you select. This cost will cover all surcharges, required insurance, and a minimal packaging and handling
fee. Shipping Discounts (see sections below) are also applied depending on the items that you purchase or special discounts that may be in effect. Your calculated shipping cost
will be displayed on the Check Out page. For orders that are too heavy to calculate on our website (over 150 lbs), Icing Images will contact you with the quoted prices for your delivery time requirements.
Certain U.S. delivery locations may only offer Express (air) shipping. In these cases, the ground options will be dimmed out and indicated as unavailable.
For locations that do not offer a rate, such as external U.S. Territories, Icing Images will determine the best shipping option and contact you with a quote before processing your order.
U.S. Shipping Discounts
These discounted costs are applied to Ground shipping if the minimum purchase requirements are met. If Ground delivery is not an option for your location, these discounts will not apply. If Ground delivery is available, and you select a more expensive shipping method for faster delivery, the cost of the Ground shipping is deducted from the Express (air) options, so you still save the same amount of money.
Purchase of two or more Imaging Systems: Free Ground Shipping on the entire order (which may include supplies)
Purchase of one Imaging System, with $125 or more of supplies or add-ons: Free Ground Shipping on the entire order
Purchase of one Imaging System, with less than $125 of supplies or add-ons: $10 Ground shipping on the entire order
Supplies only: no discounts (unless you have a discount offer code)
Imaging Systems and Supplies - International Orders
Icing Images will ship your order anywhere in the world. For international orders, Icing Images will determine the fastest and cheapest method available.
Once the cheapest method of shipping has been determined, you will be notified of the shipping cost for your approval before your order is processed. Icing Images will not charge your credit card until you have approved the shipping cost.
Important: Our quoted shipping costs do not include any additional import fees, taxes, or duties that you may incur upon delivery of your products. You are responsible for these extra charges at time of delivery.
If you have any concerns about shipping arrangements, please feel free to contact Icing Images at 1-540-869-5511, or e-mail email@example.com.
Edible Picture Orders
If you are ordering an edible picture to place on top of your cake or cookies, etc., you have two options for shipping (applies to U.S. orders only):
$6.75 - Standard Order processed within 2-3 days, and sent 1-5 business days, depending on your location
$31.00 - Rush Order processed immediately, and delivered on the third business day from the date of the order.
Insurance is included in the price for both shipping methods. Up to 3 images will be packaged together at no additional charge.
Your image order, whether Standard or Rush, will be processed within the selected timeframe AFTER we receive your picture (either by mail or on-line order form). If we cannot guarantee your Rush order will arrive on the third business day, due to your location, Icing Images will contact you to discuss options. Always remember to allow plenty of time for your order to be delivered. If time is really critical, see if you can scan your image and use our On-Line Order Form.
Icing Images quotes its delivery times on this website based on the shipping methods and policies supplied by the delivery services used. Although Icing Images will guarantee the timely processing of your order,
if the delivery service experiences any delays, we cannot guarantee that you will receive your order by the date requested.
Icing Images will not refund your order due to shipping delays (delivery service errors, remote locations, holidays, etc.).
The best remedy for this is to order early!
If you paid for a rush order and the delivery service has accepted fault for a late delivery due to their error,
any delivery fee difference that is refunded to Icing Images will be passed on to you. Icing Images will not refund the entire $30 for a rush order,
as part of this amount is a charge for priority processing (handling) of your order.
Any delay in order that is the fault of Icing Images will result in a full refund.