With the introduction of iPrint and iDesigns in 2011, we gave decorators not
just the supplies, but also the tools to print their photos and designs to meet their creative needs.
For a fun look at our history, please visit our Memory Lane page.
Icing Images works closely with top decorators around the world, many of whom we refer to as our "Design Team", to demonstrate our
products to customers, create training videos, and offer new ideas.
Each year Icing Images attends many of the major cake decoration shows, meeting our customers and working with
our decorator friends. Visit our Decorators page to see their creations using our products!
For ideas and coupons, check out the social
icons on the lower right of our website. Follow us on Facebook for ongoing news about Icing Images products and events, and be sure to visit our Blog.
Our Commitment to You
Icing Images has an amazing knowledgeable staff who are happy to answer your questions by email or telephone.
If you cannot find the answers you need on our website, please give us a call.
We hope to help you create amazing, unique sugar art decorations that will astonish your customers while saving you time and money.
When you create an account you will receive an email with a 5% off coupon on your first order.
We thank you for your visiting our site and exploring the possibilities with Icing Images. Please make sure you post your creations on our Facebook page!
Happy Decorating and Thank You!
Owner of Icing Images, LLC
New Die Cutter Sets
These seven new die sets were designed by Icing Images based on the feedback and requests of our customers.
We now carry almost 50 different food safe die cutting sets! Check out our new themes:
iPrint users can now add text to their circle template sheets. Regardless of how small the circles
are, it is easy to precisely position text on any template icing sheet,
including sheets you design with the Template Designer.
Save Unlimited Sheets
Currently iPrint users are limited to saving 10 sheets. We now offer a subscription to save unlimited sheets. To purchase the subscription, see the bottom of our iPrint Image Printing page.
Sweet Accents Conversion Kit
Easily convert your Spellbinders® Grand Calibur® Die Cutting & Embossing Machine to a Sweet Accents Cake Designer with our Food Safe Conversion plates. These plates are designed to work with all Icing Images food safe dies.
For details, see the bottom of our Sweet Accents page.
Template Designer is our latest tool that works with our popular iPrint feature.
With Template Designer you can create your own template layouts, which allows you to place as many pictures on your icing sheets as you like in any format.
This means that you can define layouts for any brand of icing sheet.
Template Designer is a very inexpensive subscription add-on. It runs on our website from our iPrint page - no software to download or install!
For details, see our Template Designer page.
DECOgel is a revolutionary new decorating product.
DECOgel is a gelatin based product that can be poured into almost any form.
Comparable to isomalt's shiny glass-like appearance, DECOgel is much safer as it requires very little heat to use.
DECOgel can be frozen, refrigerated or left at room temperature.
DECOgel can be poured on any edible picture or iDesigns print, then peeled away after setting to create an amazing image or pattern on the gel.
DECOgel works beautifully with just about any mold, from high priced, high detailed molds, to inexpensive chocolate molds. Use clear or white DECOGel to create any color.
Mix colors together to create new colors, or swirl them for amazing effects.
The Spellbinders® Sweet Accents cake designer is the first
food safe, professional grade cutting, embossing and stenciling system developed exclusively for cake decordators and the edible decorating industry.
The Sweet Accents cake designer is completely portable and does not require a computer or electricity.
Simply choose any one of Icing Images® Premium Icing Sheets, and your favorite food safe die or embossing folder.
With a simple twist of a handle you have amazing designs to decorate with! Create frames, flowers, accents, patterns, backgrounds, cake toppers, textures, etc.
These food safe dies work great with Isomalt and even gumpaste.
Favorites allows you to quickly re-order the products you use frequently, by selecting them from this tab, instead of having to navigate to
the different product pages. Usually you will re-order icing sheets, inks and other consumable items.
To add products to Favorites (after signing in), click the heart icon shown next to each product.
Items that you will likely order only once, for example a printer or die set, will not have a heart icon.
You can un-favorite products anytime by clicking the that will appear next to your favorite items listed in this tab.
While we value you as our customer, we understand the more important relationship is between you and your customers.
With so many products to work with, you may run into trouble at some point.
Even though we do our best to put as much information on the website as possible,
sometimes you will still need to talk with us to resolve an issue.
You can contact us by email, phone, or Facebook - use our social buttons found on the lower right side of our website for quick links.
Common Support Topics
Support topics are only available to Icing Images customers.
Imaging Systems and Supplies - United States (excluding External Territories)
Ground orders require one business day to process. Expedited orders (all shipping options other than Ground) placed before 3:00pm Eastern Standard Time (EST) will go out the same day. Expedited orders placed after 3:00pm EST are sent out the next business day. Delivery days are stated in business days only. For example, an overnight order placed on Friday arrives Monday. Exceptions to this policy are when the office is closed and/or the courier is unable to accept packages due to inclement weather conditions. Our website will always post closures due to inclement weather. Icing Images does not offer weekend deliveries, except in the case where a Residential order is delivered on a Saturday at the discretion of the courier.
For orders sent anywhere within the United States, a shipping calculator will determine your total shipping cost based on your
location, the weight of your order, and the delivery option you select. This cost will cover all surcharges, required insurance, and a minimal packaging and handling
fee. Shipping Discounts (see sections below) are also applied depending on the items that you purchase or special discounts that may be in effect. Your calculated shipping cost
will be displayed on the Check Out page. For orders that are too heavy to calculate on our website (over 150 lbs), Icing Images will contact you with the quoted prices for your delivery time requirements.
Certain U.S. delivery locations may only offer Express (air) shipping. In these cases, the ground options will be dimmed out and indicated as unavailable.
For locations that do not offer a rate, such as external U.S. Territories, Icing Images will determine the best shipping option and contact you with a quote before processing your order.
U.S. Shipping Discounts
These discounted costs are applied to Ground shipping if the minimum purchase requirements are met. If Ground delivery is not an option for your location, these discounts will not apply. If Ground delivery is available, and you select a more expensive shipping method for faster delivery, the cost of the Ground shipping is deducted from the Express (air) options, so you still save the same amount of money.
Purchase of two or more Imaging Systems: Free Ground Shipping on the entire order (which may include supplies)
Purchase of one Imaging System, with $125 or more of supplies or add-ons: Free Ground Shipping on the entire order
Purchase of one Imaging System, with less than $125 of supplies or add-ons: $10 Ground shipping on the entire order
Supplies only: no discounts (unless you have a discount offer code)
Imaging Systems and Supplies - International Orders
Icing Images will ship your order anywhere in the world. For international orders, Icing Images will determine the fastest and cheapest method available.
Once the cheapest method of shipping has been determined, you will be notified of the shipping cost for your approval before your order is processed. Icing Images will not charge your credit card until you have approved the shipping cost.
Important: Our quoted shipping costs do not include any additional import fees, taxes, or duties that you may incur upon delivery of your products. You are responsible for these extra charges at time of delivery.
If you have any concerns about shipping arrangements, please feel free to contact Icing Images at 1-540-869-5511, or e-mail firstname.lastname@example.org.
Edible Picture Orders
If you are ordering an edible picture to place on top of your cake or cookies, etc., you have two options for shipping (applies to U.S. orders only):
$6.75 - Standard Order processed within 2-3 days, and sent 1-5 business days, depending on your location
$31.00 - Rush Order processed immediately, and delivered on the third business day from the date of the order.
Insurance is included in the price for both shipping methods. Up to 3 images will be packaged together at no additional charge.
Your image order, whether Standard or Rush, will be processed within the selected timeframe AFTER we receive your picture (either by mail or on-line order form). If we cannot guarantee your Rush order will arrive on the third business day, due to your location, Icing Images will contact you to discuss options. Always remember to allow plenty of time for your order to be delivered. If time is really critical, see if you can scan your image and use our On-Line Order Form.
Icing Images quotes its delivery times on this website based on the shipping methods and policies supplied by the delivery services used. Although Icing Images will guarantee the timely processing of your order,
if the delivery service experiences any delays, we cannot guarantee that you will receive your order by the date requested.
Icing Images will not refund your order due to shipping delays (delivery service errors, remote locations, holidays, etc.).
The best remedy for this is to order early!
If you paid for a rush order and the delivery service has accepted fault for a late delivery due to their error,
any delivery fee difference that is refunded to Icing Images will be passed on to you. Icing Images will not refund the entire $30 for a rush order,
as part of this amount is a charge for priority processing (handling) of your order.
Any delay in order that is the fault of Icing Images will result in a full refund.