Support and Help







Favorites allows you to quickly re-order the products you use frequently, by selecting them from this tab, instead of having to navigate to the different product pages. Usually you will re-order icing sheets, inks and other consumable items.

To add products to Favorites (after signing in), click the heart icon shown next to each product.

Items that you will likely order only once, for example a printer or die set, will not have a heart icon.

You can un-favorite products anytime by clicking the that will appear next to your favorite items listed in this tab.


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While we value you as our customer, we understand the more important relationship is between you and your customers.

With so many products to work with, you may run into trouble at some point. Even though we do our best to put as much information on the website as possible, sometimes you will still need to talk with us to resolve an issue.

You can contact us by email or phone - use our social buttons found on the lower right side of our website for quick links.

Common Support Topics

Support topics are only available to Icing Images customers.

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Printer Support

  General Information
»
 
  • Icing Sheet Instructions
  • Printer Setup without a PC
  • How to Handle Out of Ink Printer Error
  • Ink Refill Instructions
  Genesis Printers and Inks
»
 
  • Genesis Printer Settings with a PC
  • Genesis Ink Cartridge (250/251) Installation
  • Paper Tray Setup for Genesis Printers
  Spectra and Spectra TS Printers and Inks
»
 
  • Spectra Printer Settings with a PC
  • Spectra TS Printer Settings with a PC
  • Spectra Ink Cartridge (270/271) Installation
  Elite and Gold Label Inks
»
 
  • Elite (225/226) and Gold Label (220/221) Cartridge Installation
  How To Use Support
»
 

All Support topics shown to the left (plus others once you are signed in) are available to all Icing Images® customers who have purchased at least one item from us at any time in the past.

 If you have purchased items on-line using this website:

Please Sign-In to view Support information.

 If you don't know your Sign-In information,

for example you purchased products from Icing Images at a bakery show or a conference such as RBA or ICES, please call us at 540-323-7990 so we can provide you with your Sign-In information.


All Icing Images products are compatible with PC and Mac computers. However, Icing Images does not provide support for Mac products as we are a PC based company.

Restrictions on Use

The information contained on this support page is intellectual property of Icing Images. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than you may print or download to a local hard disk extracts for your personal and non-commercial use only.

You may not, except with our express written permission, distribute or commercially exploit the content. The information contained on this page is for general information purposes only. The information is provided by Icing Images and while Icing Images endeavors to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the information, products, services, or related graphics contained on this page for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of these support topics.


All Support topics shown to the left (plus others once you are signed in) are available to all Icing Images® customers who have purchased at least one item from us at any time in the past.

 If you have purchased items on-line using this website:

Please Sign-In to view Support information.

 If you don't know your Sign-In information,

for example you purchased products from Icing Images at a bakery show or a conference such as RBA or ICES, please call us at 540-323-7990 so we can provide you with your Sign-In information.


All Icing Images products are compatible with PC and Mac computers. However, Icing Images does not provide support for Mac products as we are a PC based company.

Restrictions on Use

The information contained on this support page is intellectual property of Icing Images. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than you may print or download to a local hard disk extracts for your personal and non-commercial use only.

You may not, except with our express written permission, distribute or commercially exploit the content. The information contained on this page is for general information purposes only. The information is provided by Icing Images and while Icing Images endeavors to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the information, products, services, or related graphics contained on this page for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of these support topics.

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