Support and Help

Support

Initial Setup for Canon Gold Label Printers

  • Inserting Canon Printhead and Ink Cartridges for all Gold Label Printers
  • PC Based Canon Gold Label Printer Configuration and Setup
  • Canon Gold Label Standalone Printer Configuration and Setup

Initial Setup for Epson Workforce 1100

  • Inserting Epson Gold Label Ink Cartridges
  • EPSON Gold Label Printer Configuration and Setup

Troubleshooting for Canon Printers

  • Diagnosing Ink and Color Problems (READ FIRST)
  • Printhead Clogs
  • Nozzle Check for Printer Connected to PC
  • Nozzle Check for Standalone
  • Revive Waste Tank Sponge Instructions
  • Steam Cleaning Printhead Instructions
  • Pin Feed Cleaning Instructions

General Product Instructions

  • Ink Cartridge Refilling Instructions
  • Icing Sheet Printing and Application Instructions
  • Chocolate Transfer Sheet

Software for Premium pre-cut Icing Sheets

  • Printstation Software Instructions
  • Cutter Software Instructions

How to use Support

All Support topics shown to the left are available to all Icing Images® customers who have purchased at least one item from us at any time in the past.

 If you have purchased items on-line using this website:

Please Sign-In to view Support information.

 If you don't know your Sign-In information,

for example you purchased products from Icing Images at a bakery show or a conference such as RBA or ICES, please call us at 1-540-869-5511 or 1-888-442-4648 so we can provide you with your Sign-In information.


All Icing Images products are compatible with PC and Mac computers. However, Icing Images does not provide support for Mac products as we are a PC based company.

Restrictions on Use

The information contained on this support page is intellectual property of Icing Images. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than you may print or download to a local hard disk extracts for your personal and non-commercial use only.

You may not, except with our express written permission, distribute or commercially exploit the content. The information contained on this page is for general information purposes only. The information is provided by Icing Images and while Icing Images endeavors to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the information, products, services, or related graphics contained on this page for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of these support topics.


How to use Support

All Support topics shown to the left are available to all Icing Images® customers who have purchased at least one item from us at any time in the past.

 If you have purchased items on-line using this website:

Please Sign-In to view Support information.

 If you don't know your Sign-In information,

for example you purchased products from Icing Images at a bakery show or a conference such as RBA or ICES, please call us at 1-540-869-5511 or 1-888-442-4648 so we can provide you with your Sign-In information.


All Icing Images products are compatible with PC and Mac computers. However, Icing Images does not provide support for Mac products as we are a PC based company.

Restrictions on Use

The information contained on this support page is intellectual property of Icing Images. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than you may print or download to a local hard disk extracts for your personal and non-commercial use only.

You may not, except with our express written permission, distribute or commercially exploit the content. The information contained on this page is for general information purposes only. The information is provided by Icing Images and while Icing Images endeavors to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the information, products, services, or related graphics contained on this page for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of these support topics.

 
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