Favorites allows you to quickly re-order the products you use frequently, by selecting them from this tab, instead of having to navigate to
the different product pages. Usually you will re-order icing sheets, inks and other consumable items.
To add products to Favorites (after signing in), click the heart icon shown next to each product.
Items that you will likely order only once, for example a printer or die set, will not have a heart icon.
You can un-favorite products anytime by clicking the that will appear next to your favorite items listed in this tab.
While we value you as our customer, we understand the more important relationship is between you and your customers.
With so many products to work with, you may run into trouble at some point.
Even though we do our best to put as much information on the website as possible,
sometimes you will still need to talk with us to resolve an issue.
You can contact us by email, phone, or Facebook - use our social buttons found on the lower right side of our website for quick links.
Common Support Topics
Support topics are only available to Icing Images customers.
Edible Inks are a specially formulated food coloring mixture for printing onto icing sheets. The colors are matched with regular inks, then modified to hold their coloring better on the icing sheets.
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Our refill bottles allow you to easily refill the inks in each cartridge without having to buy new cartridges each time (usually three refills per cartridge).
Note: Refill bottles may leak slightly during transit. Any leaked ink can be easily wiped off with a damp paper towel. Each bottle is packaged individually to prevent ink from staining other items.
Canon Elite and Gold Label Inks offer spongeless cartridge design (no internal sponge). 100% of ink usage, refill directly in your printer and fewer printhead clogs than sponged.
Genesis series cartridges are high capacity cartridges that have an inner sponge.
Note: The Genesis, Epson and older Canon printer models (those that don't have Elite or Gold Label in the name) are not spongeless.
Elite Ink Cartridges Refill Note: Though these cartridges are refillable, once refilled the printers are not able to detect the level of ink automatically.
Icing Images does not guarantee the longevity of the ink cartridges when refilling. A cartridge that has been refilled cannot be replaced for any reason.
If you want KOSHER ink, be sure you have checked the
KOSHER products checkbox in the Account Information screen.
Kosher ink cartridges are not spongeless and are not Icing Images branded inks.
We also offer a steamer and a special non-toxic cleaner to prolong the life of your printhead, ensuring good ink flow.
For your customer's safety, never swap out edible ink and standard ink cartridges on the same printer, as residue from the standard inks will contaminate the edible inks.