Support and Help Topics for Icing Images Edible Inks and Printers

Setup and troubleshooting information for edible ink printers and edible ink cartridges from Icing Images M-F 9:00am-5:00pm ESTPara español
Edible Printing and Cutting Equipment and Supplies since 1999

Printer Support

General Information

  • Icing Sheet Instructions
  • Printer Setup without a PC
  • How to Handle Out of Ink Printer Error
  • Ink Refill Instructions

Genesis Printers and Inks

  • Genesis Printer Settings with a PC
  • Genesis Ink Cartridge (250/251) Installation
  • Paper Tray Setup for Genesis Printers

Spectra TS Printers and Inks

  • Spectra Printer Settings with a PC
  • Spectra TS Printer Settings with a PC
  • Spectra Ink Cartridge (270/271) Installation

Platinum Printers and Inks

  • Platinum Printer Settings with a PC
  • Platinum Ink Cartridge (280/281) Installation

Elite and Gold Label Inks

  • Elite (225/226) and Gold Label (220/221) Cartridge Installation

Troubleshooting Canon Printers

  • Cleaning Contacts and Chips for Cartridge Recognition
  • Cleaning Pin Feed on Canon Printer
  • Edible Ink Solutions
  • Print Head Clogs in Canon Printers
  • Printing a Nozzle Check on a Canon Printer
  • Reviving Waste Tank Sponge
  • Steam Cleaner Instructions for Canon
  • Venting Cartridges

How To Use Support

All Support topics shown to the left (plus others once you are signed in) are available to all Icing Images® customers who have purchased at least one item from us at any time in the past.

If you have purchased items on-line using this website, please Sign-In to view Support information.

If you don't know your Sign-In information, for example you purchased products from Icing Images at a bakery show or a conference such as RBA or ICES, please call us at 540-323-7990 so we can provide you with your Sign-In information.

All Icing Images products are compatible with PC and Mac computers. However, Icing Images does not provide support for Mac products as we are a PC based company.

Restrictions on Use

The information contained on this support page is intellectual property of Icing Images. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than you may print or download to a local hard disk extracts for your personal and non-commercial use only.

You may not, except with our express written permission, distribute or commercially exploit the content. The information contained on this page is for general information purposes only. The information is provided by Icing Images and while Icing Images endeavors to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the information, products, services, or related graphics contained on this page for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of these support topics.

common icing images questions: the how, where, and what of edible printing

address & contact

How can I order an edible picture for my cake?

Icing Images sells edible printer systems for cake decorators or home hobbyist to print edible pictures.

If you do not want to pay for a printer system or will not use it enough, you can simply order an edible image from us and we will send it to you in the mail!

Where can i buy an affordable edible printer for cake decorating?

You can choose from a wide variety of quality edible ink printer systems from Icing Images®, the originator of the most affordable Edible Printer System.

Depending on your needs, you can buy small icing sheets, circle template sheets in many sizes, and large full-sheet sizes. Icing Images also sells edible ink cartridges and refill bottles.

What is the best edible printer to buy?

There are many companies that sell edible printers. They all have the same basic contents: a printer, a pack of edible icing sheets, and edible ink cartridges.

Buying the cheapest does not mean buying good quality. What separates these numerous companies are things like company longevity, customer service, reputation, social validation, and above all, the quality of the products.

Icing Images
160 Dawson Drive
Winchester Virginia 22602

1-540-323-7990 Terms and Policies

accepted payment methods

icing images payment methods

All new international customers require cash, Western Union, or wire payment until verified. For questions or inquiries please contact us by email: or phone: 540-323-7990.

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