Questions about Icing Sheets
How soon can I receive my image?
Icing Images® offers two delivery options. Standard orders will be processed within 3 business days and require an additional 1-5 days for delivery, depending on your location.
Rush orders will be processed immediately and you will receive your order by the third business day. Please remember to allow extra time for the delivery of your image.
If Rush delivery by the third business day is not possible, depending on your location, Icing Images will contact you to discuss options.
Will my uploaded picture print exactly the way it looks on my computer?
The way you see your image on your computer monitor may vary slightly in the way our printer prints with the edible inks - there are so many computer/monitor brands and settings
that an exact match is never possible. Also, taking a photo of an old paper photo for uploading can result in different printed colors depending on how your camera interprets the photo's colors.
What kind of paper are the images printed on?
The images are printed on our Premium Icing Sheets, which are the highest quality icing sheets on the market.
The icing sheet has a backing, similar to a sticker that you will remove before applying the image to your cake. The icing sheet is sealed in a plastic bag,
and can last up to 6 months before use, without refrigeration.
How do I put the image sheet on the cake?
When you receive your edible icing sheet you will also receive instructions on how to apply the sheet to the cake.
If you are purchasing the cake at a bakery, they will be happy to apply the sheet for you. Be sure to provide the instructions for them.
What kind of frosting should I use on my cake?
Icing Sheets adhere differently to different toppings. The sheet requires moisture to adhere. When using a fondant or other dry icings, you must dampen the surface you are
applying the sheet to. With store bought cakes or buttercreams you should apply the image when the frosting is freshly applied, if not they can crust or dry and you must dampen
the frosting prior to applying the sheet. For best results, use a white or light colored frosting where the sheets are to be placed - this will ensure that the image colors are
not washed out by a darker frosting color.
When should I apply the image sheet to my cake?
Depending on how wet your frosting is, the image will begin to fade with too much moisture. If you are concerned about fading, place the sheet on the cake within an hour of the event.
If you are using a cake bought at a bakery with the harder frosting, the image can be placed on at your convenience, but not more than 48 hours prior to the event.
Is the image sheet safe to eat?
Completely. The edible icing sheet and edible inks use FDA approved ingredients. Once the sheet is applied to the cake, it will bond with the frosting and can be easily cut
with a knife as long as the frosting is dampened enough to soften the sheet.
Question about creating my image or design
How do I upload the pictures
Our customers who purchase printers and icing sheets can use our website to print on their sheets using a feature called iPrint™.
This is a simple step by step program that allows you to upload your images, select your sheet size, and optionally add text or other effects.
You can create simple sheets, or if you want to get more elaborate we offer an iPrint™ tutorial that will explain more advanced features.
You will use this feature to create your image when you submit your order, allowing you to see exactly how your printed sheet will look.
I see that I can also order colorful patterns, tell me about that?
In addition to uploading your own pictures, Icing Images® offers a feature called iDesigns™, which allows you to select, scale, and print from almost
2000 repeatable patterns. While most of the patterns are decorative, we also offer full-page sports themes, for example a soccer field that you can print that
can serve as the background for adding edible players or decorations on top. Just as with the iPrint™ feature, consult the easy to follow tutorial for
complete instructions on using iDesigns™.
Can I have different text on each small circle?
Sorry, text that you add using iPrint™ will be applied to all circles. If you want different text on each circle, you will have to add the text to the image
itself using a photoshop-type graphics application first before uploading your image.
Can I just email you a picture?
Icing Images processes its image orders using our website's online order form. We will accept emailed orders under special circumstance that are prearranged with us,
for example a very large repetitive order.
I see my picture on the iPrint™ page, but it won't show up on the order form, why?
The last step on the iPrint™ page has a large button labeled "Return To Order Form". You must click this to save your image. You can make as many changes as you like,
but remember to return to the order form using this button, NOT by navigating back to the order form using either the browser's BACK button, or through the home page.
common icing images questions: the how, where, and what of edible printing
address & contact
How can I order an edible picture for my cake?
Icing Images sells edible printer systems for cake
decorators or home hobbyist to print edible pictures.
If you do not want to pay for a printer system or will not use it enough, you can simply order an edible image
from us and we will send it to you in the mail!
Where can i buy an affordable edible printer for cake decorating?
You can buy affordable edible ink printers from Icing
Images®, the originator of the $199 Edible Printer System.
Depending on your needs, you can buy small icing sheets, circle template
sheets in many sizes, and large full-sheet sizes. Icing Images also sells edible ink cartridges and refill bottles.
What is the best edible printer to buy?
There are many companies that sell edible printers. They all have the same basic contents: a printer,
a pack of edible icing sheets, and edible ink cartridges.
Buying the cheapest does not mean buying good quality. What separates these numerous companies are things like company longevity,
customer service, reputation, social validation, and above all, the quality of the products.
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For questions or inquiries please contact us by email: firstname.lastname@example.org or phone: 540-323-7990.
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