Icing Images Site Security

Favorites allows you to quickly re-order the products you use frequently, by selecting them from this tab, instead of having to navigate to the different product pages. Usually you will re-order icing sheets, inks and other consumable items.

To add products to Favorites (after signing in), click the heart icon shown next to each product.

Items that you will likely order only once, for example a printer or die set, will not have a heart icon.

You can un-favorite products anytime by clicking the that will appear next to your favorite items listed in this tab.

Please Sign-In to view your favorite items

While we value you as our customer, we understand the more important relationship is between you and your customers.

With so many products to work with, you may run into trouble at some point. Even though we do our best to put as much information on the website as possible, sometimes you will still need to talk with us to resolve an issue.

You can contact us by email or phone - use our social buttons found on the lower right side of our website for quick links.

Common Support Topics

Support topics are only available to Icing Images customers.

Please Sign-In to view support topics.

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Protecting Your Personal Information

Icing Images uses Secured Socket Layer (SSL) secure server technology to ensure that your personal information remains completely confidential during the ordering and account updating process. Your data is encrypted in a fashion that only the authorized certificate can decode.

The https:// in the addressbar and the lock symbol found next to the address bar (location varies with browser) identifies that you are currently communicating with the Icing Images website under this protection.

Encrypting the data prevents hackers who are watching the data streams travelling over the internet from picking off the transmitted information and using it for their purposes, such as unauthorized use of a credit card number.

Additional measures are also taken to ensure your security such as unique page identifiers and encrypted personal data stored in the server database.

Password Protection

Of course the simplest form of protection is your password. By selecting a password that is at least 6 characters long (required) and is not easy for somebody who knows your e-mail address to guess what it is, you can protect yourself from someone gaining unauthorized access to your account information. Using a mix of upper and lower case letters, and numbers, is the best approach when selecting a password. Avoid using relatives names or birthdates - too easy to guess. For example, "debbie" is a bad password choice, but "Deb246" incorporates the suggestions and will be much harder to guess.

Should you forget your password, enter your e-mail address and click the Forgot Password? button on the Sign-In screen. Your password will be e-mailed to the e-mail address you have provided. Or, you may call Icing Images if you do not have an e-mail account and we will reset your password for you. Do NOT create another account.

Finally, if at any time you suspect that someone knows your password, or if you just want to exercise good security practice, select the Change E-mail/Password option found under the Edit Account menu and change your password (you must already be signed in to do this).

Call Us With Your Credit Card Information

Ultimately it should be your decision on how safe you feel about giving your credit card information over the internet. Icing Images will gladly take your card number by phone and keep track of it in-house, and you may simply indicate "ON FILE" under your credit card payment information.

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